Often people are excited to jump into a new software related project, roll-up their sleeves and see their dreams come into existence.  As a result, we have developed an excellent track record rescuing failed projects (from other consultants and in-house project teams).  However, we prefer to get involved earlier (shortly after the concept-approval stage), as this will save your organization time, effort and money.

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1.  The organization must adapt to the software, rather than the other way around (i.e., this forces your organization to more closely resemble other organizations, for better or worse ... potentially affecting what makes your organization unique).

2.  When you need a simple change, you can have it (because you own the code, not just a license).

3.  No hidden costs when your organizations grows (again, you own the code, not just a license).

4.  Mobile devices often require a device specific interface, something that is inherently not available with COTS-only solutions.

5.  Custom software (or 3rd party integration) allows your organization to be more nimble and responsive, a necessary thing in today's environment.